Terms and Conditions for Gardeners Coney Hall

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Coney Hall. By making a booking, the customer agrees to these terms, which are intended to create a clear and fair arrangement for both parties. The purpose of this page is to explain how bookings are made, how payments are handled, what happens if a visit is changed or cancelled, how liability is limited, how waste is managed, and which law applies to the agreement. These terms apply to domestic and light commercial gardening work unless otherwise agreed in writing.

In these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service. Where the wording refers to a booking, this includes quotations accepted by the customer, scheduled visits, repeat maintenance arrangements, one-off jobs, and any additional work requested later. The customer should read these conditions carefully before confirming any service.

We reserve the right to update these terms from time to time, for example where legal obligations change or business practices are revised. The version that applies will normally be the one in force at the time the booking is confirmed. If a change is material, we will aim to make it clear before any new work proceeds. Continued use of the service after an update has taken effect means the customer accepts the revised terms.

Booking process

Bookings are usually arranged after the customer provides details of the work required. This may include the type of garden, the tasks needed, access information, and any relevant limitations such as parking, pets, steep ground, or fragile features. A quotation may be based on photographs, measurements, a description supplied by the customer, or a site visit. Any estimate given before the work starts is intended as a reasonable forecast only unless expressly stated to be fixed.

A booking is only confirmed when the customer accepts the quotation or proposed schedule and we acknowledge that acceptance. Confirmation may be given verbally or in writing, including by email or other agreed means. For recurring gardening services, the arrangement may be set on a weekly, fortnightly, monthly, or seasonal basis. For one-off work, the date and scope of the job will normally be agreed in advance. We may decline or reschedule a request where weather, staffing, equipment, safety, or access issues make the work impractical.

The customer is responsible for ensuring that the information supplied during booking is accurate and complete. If the actual site conditions differ from those described, the price, duration, or completion date may need to change. We may pause work if hidden hazards, protected plants, unsafe structures, or unexpected site conditions are discovered. Any additional work requested after confirmation may be treated as a variation and charged separately.

Payments

Unless agreed otherwise, invoices are payable within the period stated on the invoice. For regular garden maintenance, payment terms may require payment on completion of each visit or by another agreed schedule. For larger jobs, we may ask for a deposit before work begins and staged payments during the project. All prices are subject to any taxes that apply under UK law, unless clearly stated otherwise. If a written quotation is provided and the scope remains unchanged, the quoted price will normally apply for the stated validity period.

Late or missed payments may result in suspended service, cancellation of future visits, or recovery action. Where payment is overdue, we reserve the right to charge reasonable administrative costs and interest where permitted by law. Any bank charges, failed payment fees, or collection expenses caused by the customer’s non-payment may also be recovered from the customer to the extent allowed by law. We may ask for advance payment from customers with a history of repeated late settlement.

Customers must pay in the manner agreed at the time of booking. Accepted payment methods may include bank transfer, card payment, cash, or other methods that we choose to offer from time to time. Payments must be made in full without deduction or set-off unless required by law. If any amount is disputed, the customer should raise the issue promptly while still paying any undisputed part on time.

Cancellations, postponements, and access

Because gardening work is often scheduled in advance, reasonable notice of cancellation or postponement is required. If the customer cancels with sufficient notice, no charge may apply, or only reasonable costs already incurred may be charged. If cancellation is made at short notice, or if we attend site and cannot carry out the work because access is unavailable, the customer may be charged a call-out fee or the full booked amount, depending on the circumstances and the time reserved for the job. For repeat service agreements, either party may end the arrangement by giving reasonable notice, unless a different notice period has been agreed in writing.

We may need to postpone or cancel a visit due to severe weather, illness, equipment failure, safety concerns, or circumstances beyond our reasonable control. In such cases, we will try to rearrange the service for another suitable time. We will not be responsible for losses arising solely from a delay or cancellation caused by matters outside our control, provided we have acted reasonably. The customer is expected to provide safe and timely access to the garden, water supply if required, and any information needed to complete the work safely.

Liability

We will carry out services with reasonable care and skill. However, gardening work can involve natural variation, changing weather, existing plant health issues, hidden conditions, and the possibility of minor incidental damage despite careful handling. Unless caused by our negligence or breach of contract, we are not responsible for pre-existing defects, plant disease, pest activity, poor soil conditions, or damage arising from normal horticultural processes. If the customer asks for a particular approach, such as hard pruning, turf treatment, or rapid clearance, the risks associated with that instruction may rest with the customer where the consequences were explained in advance.

Our liability for losses that can be lawfully limited is restricted to the amount paid for the relevant service, or to the cost of re-performing the service where appropriate, except where the law does not allow such limitation. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. The customer is responsible for removing or protecting items they do not want damaged, such as ornaments, furniture, cables, or personal property left in the work area.

Waste regulations

Garden work often produces green waste, soil, branches, leaves, turf, and similar materials. We will handle waste in accordance with applicable UK waste rules and environmental obligations. Unless otherwise agreed, we may remove garden waste generated by our work or leave it neatly stacked for the customer to dispose of. If waste removal is included, the cost may reflect labour, transport, disposal charges, recycling facilities, and any seasonal variation in volume. Where waste contains treated timber, soil contaminated by non-organic matter, construction debris, or other controlled materials, we may refuse to remove it unless appropriate arrangements are made.

The customer must not ask us to dispose of prohibited, hazardous, or unknown waste unless this has been specifically agreed and lawfully arranged in advance. This includes, without limitation, asbestos, chemicals, oils, paint tins, medical waste, electrical items, or any material that may require specialist handling. Waste transferred to us for disposal remains the customer’s responsibility until we have accepted it under the terms of the job, and the customer must ensure that any waste presented for collection is accurately described. Where a waste carrier note, transfer note, or similar record is required by law, we may complete it in line with the relevant regulations.

General conditions

Any delay or failure caused by events outside our reasonable control, including extreme weather, accidents, labour shortages, utility interruptions, or government restrictions, will not be treated as a breach of contract. If part of these terms is found to be invalid or unenforceable, the remainder will continue in effect. No waiver of any right or remedy will operate unless it is made in writing, and any delay in enforcing a right will not prevent that right from being enforced later.

The customer may not transfer their rights or obligations under the booking without our consent. We may assign our rights or subcontract aspects of the work where it is reasonable to do so and provided this does not reduce the standard of service agreed. These terms, together with any accepted quotation or written variation, form the entire agreement between the parties for the relevant service unless another document is expressly stated to apply. Any special instruction must be confirmed in writing to be binding.

Governing law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If a dispute arises, both parties should first try to resolve the matter in a sensible and cooperative way before starting formal proceedings. These terms are intended to operate as a clear legal framework for gardening services and should be read alongside any written quotation or service schedule provided for the job.